FAQs

If you have a question not answered below, please contact us via your preferred method, and our staff will be happy to answer any questions you may have.

How do I sign up?

Simply contact us via your preferred method and our staff will send you a sign up form to complete and return.

Do you offer a free trial or demo?

Yes! We offer a free, no obligation trial that includes 10 test searches. Simply contact us via your preferred method, and our staff will be happy to set this up for you.

What payment methods are accepted?

We accept all major credit cards.

Can I cancel at anytime?

There is no fee to have an account, and you are only charged for the searches that you actually perform. Charges are accumulated throughout the month and billed accordingly at month’s end. Should you ever wish to deactivate or cancel your account completely, you may do so at any time.

Can I upgrade to the API integration at any time?

Yes! If you find that you are a high volume ClearCheckCA user and you decide you would like to upgrade to our fully automated API product instead, you may absolutely do so at any time. Our ArrestAPI product offers multiple plans to fit your needs and offers discounted pricing based on volume.

What information is required to perform a search?

Each search must include the following fields:

1. First Name

2. Last Name

3. Date of Birth

These fields are mandatory. Requests missing any of them will return an error or no data.

We also use wildcard matching. For example, the first name “Chris” will match “Chris, “Christine, and “Christopher”.

What information is included in my search results?

Full Name, DOB, Gender, Race, Arrest Date, County of Arrest, County of Residence, & Crime Codes

How complete is your database?

Leveraging data from all 58 counties in California, our database contains in excess of 15.2 million arrest records from late 2013 to the present.

While we are committed to providing the most comprehensive publicly available coverage, it is important to note that as a private organization, the completeness of our records can be influenced by the information released and the timeliness of responses from arresting agencies, potentially leading to occasional instances where an arrest record may not be found, a distinction from the resources of the Department of Justice.

How current is the data in your database?

Our database is updated on a rolling basis from official law enforcement sources, typically daily or weekly depending on the jurisdiction.

Can records be removed or disputed?

We cannot alter or remove data from official sources. Individuals seeking corrections should contact the original arresting agency. However, we can remove data from our database.

If you wish to remove your arrest data, navigate to the Contact page and provide your First and Last name (as it appears in the arrest data), Approximate Arrest Date, Arrest County, and your Date of Birth.

Are arrest records public in California?

Yes, California government code allows public access to arrest records, although access may be restricted for sealed or expunged records.